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aboutus

Tree of Life established since 2014, located in Thrissur district, Kerala is one of the trusted brand in Orchids online market and prides itself in providing the finest and often exclusive plants to orchid enthusiasts.
 
Our main aim is to help hobbyists to share the passion for orchids, to encourage excellence in commercial horticulture and to spread the joy of gardening. 
 
Our main commitment is to provide best quality plants at competitive price. We are more concerned about customer satisfaction and sharing knowledge with them. We strive to provide the best customer service possible based on the three principles Quality, Competitive price and Reliability
 
Our nursery is a producer of premier healthy rare orchid plants in a various size range from seedlings to Blooming Stage. Personal attention, special care and multi-level inspection are the soul of our packaging methods. This ensures that the plants you order arrive in excellent condition.

refunds

  1. Refunds will be processed within 7 days upon receipt of your package. The refund will be issued as voucher code or the original payment account as per your request. If the order is free shipping, postage will not be deducted.

  2. The pick-up service charge will be deducted from the total refund and self-sending shipping fee will be at your own cost.

Note: Refunds will be initiated for items only, other fees like shipping, service charges are non-refundable.

shipping

charges

Shipping charges are based on the actual weight or volumetric weight whichever is higher. Tree of Life Nursery, shipping charges include cost to ship with tracking numbers and our cost to box and pack and the carrier charge for truck and fuel. Tree of Life Nursery absorbs routine extra fees when they occur and the charge for shipping quoted in the shopping cart is the charge you will pay regardless.      

shipping

policies

The order will be processed once the payment is made. All plants will be carefully packed and shipped to avoid any form of damage through the logistic partners mentioned on the website.  The plants will be shipped once the requested plant is in stock with Tree of Life Nursery. When the package arrives depends upon your location and the carrier but the estimated time of delivery is within 4-5 working days for all domestic orders. If the package is not received with 4-5 working days, you should immediately contact us through email to track your package and help you tracing the package in case of delay in the transit. We don't accept claims if the order is delayed in transit and we weren't informed as per the above clause.

delivery

policies

India Post (Speed post)

Speed post may deliver small packages as door delivery. We cannot assure door delivery for any orders. There are no claims for the damaged plants due to delay of collecting the courier from post office or delay due to door closing at the time of delivery. Please ensure your address mentioned for delivery is correct for speed and secured delivery.

Professional courier

Please ensure you are having nearest delivery counters before booking through Professional courier.

return

policies

Tree of Life Nursery wants to ensure our customers have a hassle-free shopping experience, where you can make purchases confidently. Tree of Life Nursery have a comprehensive return policy which is tailored to protect our customers.
   
Return Policy of Live Orchid Plants

 Live Orchid Plants are highly perishable, thus have limitations in providing replacements. The buyer recognizes that plants may be degraded, damaged, or killed by heat, cold, lack of water, exposure to direct harsh sunlight or chemical, improper handling or careless transportation and recognizes that after delivery all these factors are beyond the business’s control. Thus we do not offer any replacement or refundable in normal circumstance. If the plant reaches you in damaged condition, you can return it to us, but no claim regarding quality, quantity or description of the products supplied shall be accepted by us unless the Customer notifies us with details of any deficiencies within 24 hours of receipt/purchase of the products by the Customer. No requests for return will be accepted post 24 hours of delivery. The customer also has to send an image of the product by email in case he/she is claiming that the product is damaged or is not meeting the description.

The plants should be returned in its actual condition at the time of delivery.  The plants will be recalled then and the exchange will be shipped to you sooner. We do not accept returned items that were sent back by you directly without checking with us first. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

Return Address - All the returns must be first approved by us and addressed to:

Tree of Life Nursery, Survey No 123/5, Annalloor P.O, Thrissur, Kerala – 680 731, India.

disclaimer

·The Tree of Life Nursery website and the materials and products on Tree of Life Nursery website are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable  law, Tree of Life Nursery (website: www.treeoflifeorchids.com) disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.

·Tree of Life Nursery (website: www.treeoflifeorchids.com) does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.

·Tree of Life Nursery (website: www.treeoflifeorchids.com) does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Tree of Life Nursery ( website :  www.treeoflifeorchids.com ) shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Tree of Life Nursery (website:www.treeoflifeorchids.com) has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Terms and Conditions


We Tree of Life Nursery (website: www.treeoflifeorchids.com ) is an Indian online market place where members can buy orchid plants and products related to orchids. Tree of Life Nursery (website: www.treeoflifeorchids.com ) is owned and managed by Tree of Life Nursery, registered vide Reg.No.05/2018, situated at Survey No 123/5, Annalloor P.O, Thrissur, Kerala – 680 731, India. By using the Tree of Life Nursery (website :  www.treeoflifeorchids.com ) Buyers agree to be bound by the following terms and conditions (“User Agreement”) including those additional terms and conditions and policies referenced herein. This Agreement applies to all users of the Site, including without limitation to users who are customers on the Site.
 
Scope of these Terms & Conditions
The Terms & Conditions cover the contractual relationship between Tree of Life Nursery and members of Tree of Life Nursery (website: www.treeoflifeorchids.com ) who use the services of Tree of Life Nursery . These Terms & Conditions apply only to the accomplishment of contracts between members on the Tree of Life Nursery (website :  www.treeoflifeorchids.com) in online platform.
These Terms & Conditions come into effect when any customer registers on Tree of Life Nursery (website :  www.treeoflifeorchids.com). By clicking on the “I Agree” button, customers agree to be bound by these Terms & Conditions. Customers can recall their consent or cancel the contract between them and Tree of Life Nursery in writing according to the Suspension, recall and cancellation regulations.
 
Membership Eligibility and Registration
No registration is required if you use Tree of Life Nursery (website:  www.treeoflifeorchids.com) to search products, shops or members. Member registration is required for a variety of features, functions and services such as adding to the wish list or favourite list, products, making comments, rating products, and buying items.
 
Registration as a member is free of charge. We reserve the right to refuse service and registration to anyone for any reason at any time. When you register and agree to be bound to these Terms & Conditions, a contract between Tree of Life Nursery and you for the use of Tree of Life (website :  www.treeoflifeorchids.com ) is accomplished by default.
 
Our services are available only to, and may only be used by individuals who can form legally binding contracts under applicable law. Our services are not available to persons under the age of 18.
Members shall declare themselves willing to provide true, accurate, up-to-date and complete information as specified in the course of registration and shop and profile generation, and to update this data as necessary.
Buyers must use every effort to keep your password safe and should not disclose it to any other person. We reserve the right to delete accounts that have not completed the registration process, e.g. invalid registrations.
 Suspension, recall and cancellation
Without limiting other remedies, we may take the following actions without notice to Customers if they violate these Terms & Conditions or legal regulations or if we believe that their actions may cause us financial loss or legal liability:
Limit your use of Tree of Life Nursery (website :  www.treeoflifeorchids.com )
Suspend or terminate their registration and refuse to provide our services to them. Tree of Life Nursery reserves the right to irrevocably suspend customer`s registration and to refuse services to them without notice, if
Customer provides false contact data, e.g. false or invalid email address, postal address, or payment data.
Any customer transfers their Shop account to a third party or any other person.
If you damage or abuse services of Tree of Life Nursery(website   www.treeoflifeorchids.com ) and
For any other reason the management considers valid.
Tree of Life Nursery reserves the right to cancel this User Agreement at any time and for any reason with a notice period of 7 days.
Suspended members are not permitted to use Tree of Life Nursery (website :  www.treeoflifeorchids.com ) and to create a new member account.
Customer can cancel the User Agreement at any time in writing to Tree of Life Nursery, Survey No 123/5, Annalloor P.O, Thrissur (District), Kerala – 680 731, India or to info@treeoflifeorchids.com.
 
Buying
By purchasing an item, customers agree to be bound by the conditions of sale included in the item's description provided that those conditions of sale are not in violation of this User Agreement or otherwise unlawful.
Purchases are only retractable in exceptional circumstances, such as when the Tree of Life Nursery materially changes the item's description after a purchase has been made, a clear typographical error is made, or if Tree of Life Nursery defaults in any way with the product listed or in the delivery of the same.
As a buyer, you must ensure that you are legally able to buy any item that you purchase on the site.
Feedback
User verification on the Internet is difficult, and Tree of Life Nursery cannot and does not confirm the purported identity of users or the validity of the information which users post to the Site. The feedback system consists of comments and ratings left by the buyer after a sales contract has been established between the two.
Feedback shall not contain defamatory statements, shall be based upon facts and needs to be in accordance with legal regulations. Tree of Life Nursery reserves the right to delete feedback and ratings in the case that these infringe these Terms & Conditions or legal regulations.
License
Subject to these terms of Service Agreement, we grant  our customers a personal, non-transferable and non-exclusive, revocable, limited right and license to access and use the contents of this site and services; provided that this site and the content provided in this site, including, but not limited to, graphic images, audio, video, HTML code, buttons, and text, may not be copied, modified, a derivative work of the site is created, reverse engineered, reproduced, reassembled, republished, uploaded, posted, transmitted, or distributed in any way, or otherwise any attempt to discover the source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the usage of this site and services , unless such activity is expressly permitted or required by law or has been expressly authorized in advance by us in writing except that customer  may download, display, and print one copy of the materials on any single computer solely for their personal use, and further provided that you keep intact all our proprietary notices.
Notices
Unless otherwise explicitly stated, notices to Tree of Life Nursery must be sent by mail or email to Tree of Life Nursery, Survey No 123/5 Annalloor P. O, Thrissur, Kerala – 680 731, India or info@treeoflifeorchids.com. Notices to customers will be sent to the email address provided by you during the registration process or by mail.
 
General
If any provision of this User Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall be enforceable. We reserve the right to alter these Terms & Conditions at any time. If the alterations constitute a material change to the Terms & Conditions, we will notify to our customers via email according to the preference expressed on their account. What constitutes a "material change" will be determined at our sole discretion, in good faith and using common sense and reasonable judgment.
Applicable Law
This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. In case of a dispute, Customers hereby agree to submit to the exclusive jurisdiction of the courts in Thrissur.
Privacy Policy
This Privacy Policy governs the manner in which Tree of Life Nursery collects, uses, maintains and discloses information collected from users (each, a "User") of the www.treeoflifeorchids.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Tree of Life Nursery.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
 
 
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Tree of Life Nursery may collect and use Users personal information for the following purposes:
✓   To improve customer service, information you provide helps us respond to your customer service requests and support needs more efficiently.
✓   To personalize user experience, we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
✓  To improve our Site, we may use feedback you provide to improve our products and services.
✓   To process payments, we may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
✓   To run a promotion, contest, survey or other Site feature and to send Users information they agree to receive about topics we think will be of interest to them.
✓   To send periodic emails, we may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Compliance with children's online privacy protection act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 18, and no part of our website is structured to attract anyone under 18.
Changes to this privacy policy
Tree of Life Nursery has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Restrictions
You are expressly and emphatically restricted from all of the following:
1. Publishing any Website material in any media;
2. Selling, sublicensing and/or otherwise commercializing any Website material;
3. Publicly performing and/or showing any Website material;
4. Using this Website in any way that is, or may be, damaging to this Website;
5. Using this Website in any way that impacts user access to this Website;
6. Using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity;
7. Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website;
8. Using this Website to engage in any advertising or marketing;

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