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Return Policy

Tree of Life Nursery wants to ensure our customers have a hassle-free shopping experience, where you can make purchases confidently. Tree of Life Nursery have a comprehensive return policy which is tailored to protect our customers.
   
Return Policy of Live Orchid Plants

 Live Orchid Plants are highly perishable, thus have limitations in providing replacements. The buyer recognizes that plants may be degraded, damaged, or killed by heat, cold, lack of water, exposure to direct harsh sunlight or chemical, improper handling or careless transportation and recognizes that after delivery all these factors are beyond the business’s control. Thus we do not offer any replacement or refundable in normal circumstance. If the plant reaches you in damaged condition, you can return it to us, but no claim regarding quality, quantity or description of the products supplied shall be accepted by us unless the Customer notifies us with details of any deficiencies within 24 hours of receipt/purchase of the products by the Customer. No requests for return will be accepted post 24 hours of delivery. The customer also has to send an image of the product by email in case he/she is claiming that the product is damaged or is not meeting the description.

The plants should be returned in its actual condition at the time of delivery.  The plants will be recalled then and the exchange will be shipped to you sooner. We do not accept returned items that were sent back by you directly without checking with us first. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

Return Address - All the returns must be first approved by us and addressed to:

Tree of Life Nursery, Survey No 123/5, Annalloor P.O, Thrissur, Kerala – 680 731, India.

Disclaimer policy

·The Tree of Life Nursery website and the materials and products on Tree of Life Nursery website are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable  law, Tree of Life Nursery (website: www.treeoflifeorchids.com) disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.

·Tree of Life Nursery (website: www.treeoflifeorchids.com) does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.

·Tree of Life Nursery (website: www.treeoflifeorchids.com) does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Tree of Life Nursery ( website :  www.treeoflifeorchids.com ) shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Tree of Life Nursery (website:www.treeoflifeorchids.com) has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

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