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Refunds

Refunds

  1. Refunds will be processed within 7 days upon receipt of your package. The refund will be issued as voucher code or the original payment account as per your request. If the order is free shipping, postage will not be deducted.

  2. The pick-up service charge will be deducted from the total refund and self-sending shipping fee will be at your own cost.

Note: Refunds will be initiated for items only, other fees like shipping, service charges are non-refundable.

Shipping Rates

Shipping charges are based on the actual weight or volumetric weight whichever is higher. Tree of Life Nursery, shipping charges include cost to ship with tracking numbers and our cost to box and pack and the carrier charge for truck and fuel. Tree of Life Nursery absorbs routine extra fees when they occur and the charge for shipping quoted in the shopping cart is the charge you will pay regardless.      

Shipping Policies

The order will be processed once the payment is made. All plants will be carefully packed and shipped to avoid any form of damage through the logistic partners mentioned on the website.  The plants will be shipped once the requested plant is in stock with Tree of Life Nursery. When the package arrives depends upon your location and the carrier but the estimated time of delivery is within 4-5 working days for all domestic orders. If the package is not received with 4-5 working days, you should immediately contact us through email to track your package and help you tracing the package in case of delay in the transit. We don't accept claims if the order is delayed in transit and we weren't informed as per the above clause.

Delivery Policy

India Post (Speed post)

Speed post may deliver small packages as door delivery. We cannot assure door delivery for any orders. There are no claims for the damaged plants due to delay of collecting the courier from post office or delay due to door closing at the time of delivery. Please ensure your address mentioned for delivery is correct for speed and secured delivery.

Professional courier

Please ensure you are having nearest delivery counters before booking through Professional courier.

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